About Us About Us We are family run, Cheshire (UK) based, well established manufacturers and sellers of wax crayons, Chalk, modelling Clay and party goods,
to business and private customers alike, with an outstanding record of good solid customer service.
We are completely dedicated to your total satisfaction and look forward to helping you with your requirements.
Our registered business contact details:
Angus Limelight Limited
25 Albion Works
Havannah Street
Congleton
Cheshire. CW12 2AQ
Phone - 01260 297 812
Fax - 01260 299 711
Email - John@anguslimleight.co.uk
Company Reg No. - 03704 785
VAT Reg No. - 733 1013 85
Our website www.anguslimelight.co.uk links to our secure shopping cart http://www.crayonstore.co.uk/acatalog/index1.html |
Making A Purchase Making A Purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart.
After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept debit / credit card payments, and Paypal payments.
Debit / credit cards accepted include -
MasterCard
Visa Credit/Debit
Maestro
Visa Electron
Solo
JCB
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order.
It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us,
when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing,
we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.
In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Shipping And Handling; We have a series of charges to fit the dimensional weight of goods.
EACH SENT NEXT WORKING DAY signed for by the recipient.
**Next working day delivery applies to orders recieved and paid for before 2 p.m. on a working day**
Please note that our delivery charge only applies to, UK Mainland.
For delivery to other areas please contact us at the address above.
Please note:
1) Orders recieved and paid for by 2 p.m. on a working day will be despatched if possible on that day.
2) Orders recieved after 2 p.m. on anyday will be despatched on the next working day
2) No despatches are made on Saturdays, Sundays or Bank Holidays
3) We use a range of carriers, in order to keep delivery charges at a minimum, will not make deliveries on Saturdays, Sundays or Bank Holidays.
4) Unfortunately because of high costs, we are unable to offer a Saturday delivery service
5) Non receipt of an order by you, the client, due to no one being at the delivery address to receive it, and not responding to the
"Please get in touch with us card", which in these circumstances will have been left by a carrier, this card provides you, the client,
with contact details to arrange a mutually convenient time to deliver, if contact is not undertaken by you, the client,
it will result in the order being shipped back to us at our charge.
Should you,the client, require the order to be resent, a charge of £15.00 plus vat per item will apply.
A refund of the order cost to the client will not apply under these circumstances.
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Delivery Schedule Delivery Schedule Delivery Information:
We currently use a ranmge of carriers to deliver all our orders to Mainland UK, on a next working day delivery service.
Please read our Shipping & Handling info for conditions to qualify for next working day delivery.
Note that we only deliver to the UK Mainland.
We apologise for the inconvenience.
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Back Orders Back Orders If your item is not in stock for whatever reason, and you require it, we will back order for you.
You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges Tax Charges All prices shown on this website exclude the UK VAT rate, therefore 17.5% VAT is added on all orders (including delivery charges)
placed on this website, at the checkout stage.
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Credit Card Security Credit Card Security Safe shopping is important to everyone and we have gone to great lengths to make sure your details remain safe.
When you start the credit card payment process you can be sure that every step of the way is 100% secure.
Secure Processing -
WorldPay's payment systems achieve optimum levels of security - remote data storage, state of the art encryption techniques,
and constant enhancements to our payments and security technology, make sure of it.
Your card and account details are captured on Worldpay's secure servers, so you do not have to worry about the latest anti-fraud developments.
High level of security -
Using sophisticated new encryption techniques and fraud-prevention technologies, Worldpay offer increasingly high
levels of security enabling you to purchase with 100% confidence online.
Our payment processing service supports internationally recognised security checks including:
* Card Verification Value (CVV2)
* Security Code Verification
* Address Verification Service (AVS)
We have compiled a list of frequently asked questions below, which you may find useful:
How can I tell if the payment web site is a secure one? -
It is easy to determine if your connection is secure; on your browser you will notice a picture of a small padlock -
this normally appears right at the bottom of the screen. Sometimes this padlock will not appear, even though you are secure
- to double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell
you whether you are secure or not. Also look out for the sign of a secure web page, which can be identified by the URL (the web site address).
A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server
for the transaction of data. Once you begin the payment process with crayonstore.co.uk – that is when you haven chosen your products to buy,
completed your info and then move to the secure server hosted by Worldpay Payments, at this point the transaction is 100% secure.
You will see the padlock on the page where you are asked for your credit cards details.
How does Encryption work? -
All credit card details are encrypted using VeriSign 40bit SSL (Secure Sockets Layer) Software. When you establish a secure connection,
the downloaded web site sends a digital certificate to your web browser. When the certificate arrives,
it contains a public key, which functions as a one-way encryption device. The browser then uses this key to scramble your personal data
(Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the
corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read.
What else can I do to ensure my details remain safe? -
The second way to ensure you have a secure connection is to look for either the VeriSign logo or RSA Data Security logo and
only purchase from merchants you know and trust. Here again, the digital certificate is important. In addition to encrypting the data
you send over the Internet, the certificate can be used to confirm and authenticate the identity of a web site's owner (in this case, the merchant).
Because digital certificates act as electronic signatures they cannot be forged, you can be certain the connection is secure if either RSA DATA SECURITY INC.
or VeriSign Inc has issued the certificate. Who are VerSign? - VeriSign, Inc. is the leading provider of digital authentication services and products for
electronic commerce and other forms of secure communications. For more information on VeriSign please visit their web site at http://www.verisign.com.
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Guarantee Guarantee
We offer a seven day (from date of reciept of goods) 100% no quibble money back guarantee.
If you are not satisfied with any of our products, you can return it – unused – and we will give you a refund for the price of the goods returned
(minus postage costs) for non-faulty items, and a full refund (including our postage costs to you) for faulty items.
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Reaching Us Reaching Us Our business hour are as follows -
8 a.m. - 5 p.m. Monday - Thursday
8 a.m. - 3 p.m. Friday
Closed Saturday, Sunday & Bank holidays
If you need to contact us, our preferred method of contact is Email - john@anguslimelight.co.uk
Our phone number is 01260 297 812, but please note, Email enquiries take preference.
To contact us by post -
Angus Limelight Limited
25 Albion Works
Havannah Street
Congleton
Cheshire. CW12 2AQ
Also, please read our consideration points below before contacting us with an enquiry, to save time -
If you know what you want, but can't see it in our catalogue, please contact us on 01260 297812 |
Privacy Policy Privacy Policy Angus Limelight limited (crayonstore.co.uk) do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment.
In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
1. Take and fulfill customer orders
2. Administer and enhance the site and service
3. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Returns Policy -
If you are unhappy with your order for any reason we will accept returned items up to 7 days from the date of reciept of goods.
Please email us before you intend on returning your items, explaining why you intend returning your item(s).
The address for returns will either be:
Stadium Chalk and Crayons
Endle Street
Southampton
SO14 5AW
oR
Angus Limelight Limited
25 Albion Works
Havannah Street
Congleton
Cheshire. CW12 2AQ
Subject to product type.
WE WILL CONFIRM THE APPROPRIATE ADDRESS BEFORE RETURNING
Please include a note with your return detailing your name, address, order number and reason for return.
For your protection Angus Limelight Limited (crayonstore.co.uk) recommend that you use a recorded delivery service,
as we cannot be held responsible for goods not received.
Please note the following:
1. The returned item must be unused and neatly packaged on return to us.
2. All return and re-shipping charges are the Customer's liability.
3. We will refund shipping costs if there is a fault with any item received. However,
we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
Angus Limelight Limited (crayonstore.co.uk) reserve the right to refuse any orders that it deems suspicious and that may lead to Credit Card fraud.
Remittance Terms: We do not accept BACS direct bank transfers,online but may do for offline purchases. Please call to arrange.
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